Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket payments, and keep the platform secure. This policy covers what we gather, how we use it, and who you contact to update or delete your details.

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Explore the Lobby Read FAQ
FB Baji How We Handle Your Information
CONTACT OPTIONS

How to Reach Us About Privacy

If you want to see what data we hold, update your contact details, or request account deletion, use any of the three channels below. Live chat is fastest during peak hours. Email replies typically arrive within twelve hours.

Live Chat Open the bubble at the bottom right of any page and ask the agent to route your privacy request to the data team. Available when you see the green indicator.
Email Support Send your request to the support address shown in your account settings. Include your registered mobile number so we can verify ownership before making changes.
Account Settings Log in and open the privacy tab to download a copy of your data, turn off marketing messages, or request permanent account closure and data deletion.
DATA PRACTICES

How We Protect and Use Your Information

We encrypt sensitive fields like payment wallet IDs and store account credentials using industry-standard hashing. Session cookies track your login so you stay signed in across pages; analytics cookies help us see which lobby sections get the most traffic. You control cookie preferences in your browser or account settings.

Payment Security

When you deposit via bKash, Nagad or Rocket, we pass your wallet ID to the payment gateway over an encrypted connection. We never see your PIN or OTP code.

Cookie Use

Session cookies keep you logged in. Analytics cookies show us which games and sections are popular so we can prioritise updates. You can block non-essential cookies in your browser.

Data Retention

Active accounts keep transaction and login history for as long as you play. If you close your account, we archive payment records to meet financial obligations then delete personal identifiers after the retention window.

Your Rights

You can request a data export, correct outdated contact details, opt out of promotional messages, or ask us to permanently delete your account and associated records through any support channel.

Privacy Policy Questions

We ask for your mobile number, a password, and your preferred currency. When you make your first withdrawal we request identity documents to verify account ownership and prevent fraud.

We pass your wallet ID to the payment processor that handles the transaction. We do not share your wallet credentials with game providers, advertisers or any third party outside the payment chain.

Active accounts retain full history. If you stay inactive for an extended period we may archive your records. Financial transaction logs are kept longer to meet local accounting obligations where applicable.

Yes. Log in, open account settings, and navigate to the privacy tab. Click the export button and we will email a file containing your profile, transaction history and support tickets.

Contact support via live chat or email and request permanent account closure. We will close your login, archive payment records for the required retention window, then delete personal identifiers after that period ends.

We use session cookies to keep you logged in and analytics cookies to measure lobby traffic. You can block non-essential cookies in your browser settings; session cookies are required for login to work.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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